FAQ

Frequently Asked Questions

Topics covered in this FAQ

Ordering from our online store

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Returns and Refunds

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Product Care

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Ordering from our online store

We do not deliver to PO Box addresses. Please see our Shipping info page for our full shipping and delivery policy.

This is a situation that rarely happens and Speedo is constantly working to limit this from happening. As a company, we run a live ordering system and stock can sometimes reflect incorrectly depending on stock levels. In this case, you can choose to purchase something else or we will refund you for the missing stock item. If a refund is processed, the money will reflect back into your bank account within 5-10 working days.

Shipping & Delivery

If your purchase is over R600, you will qualify for free delivery on your order. If your order is below R600, standard courier fees will apply and this is calculated when you check out.

From the date of purchase it should take 2-4 weekdays (weekends excluded) to receive your order.

The courier company will try 3 times before the parcel gets sent back to us. It’s best to provide an address where you are certain someone will be home all day.

Although rare, sometimes an incorrect item could be shipped to you. Please contact us immediately and we will collect the incorrect items and deliver the correct ones at no charge to you.

Please contact us at info@speedosa.co.za or call 021 180 4444 and we will rectify the issue for you as soon as possible.

Payments

We only accept South African 3D Secure enabled VISA and Mastercard bank cards (credit, cheque or debit), instant EFT, as well as monthly payment plans using Mobicred.

Credit and chipped debit/cheque cards are required to be 3D secure enabled in order to transact our website. Contact your bank and find out if there are any issues on their side, otherwise, try another card. If the problem persists and it is not a problem with your bank, then please contact us at info@speedosa.co.za

PayU uses a highly secure, innovative and easy to use system called Ozow EFT Pro to handle EFT payments that allows you to pay in a similar way to paying via credit card. The nifty thing about this service is that you don't need to log into your internet banking to use it or add Speedo South Africa as a beneficiary. Simply choose the EFT option, choose your bank and then log in with your internet banking credentials to make an instant EFT payment. If the payment is successful your order will be processed immediately.

Returns and Refunds

First, read this page for information on our returns and refunds policy. Please send us an email to info@speedosa.co.za (include all relevant info about your order) and we'll get back to you as soon as possible. Please note that we can send our own courier to collect your return, but the cost of this collection will be deducted from your refund.

Yes of course. Please note that the item must not be used or worn, the hygiene strip must still be in place and the original product tags must be attached. Please send the item back to us (you can decide if you want a refund, or if you want something else to the same value). Refunds on products are only processed once we have received the item in our warehouse and it has been inspected.

Returns must be sent back within 30 calendar days of purchase, in the original packaging, and must be unused and unworn.

As your order was an online order, you are only able to return the item directly to us and you can not return it to a store

Product Care

Please refer to product care page for details on how to care for your Speedo product.

We have a very stringent bank of tests that the fabrics must pass, which include lab based tests (chlorine, rubbing, UV light, heat etc) as well as actual user trials. Fabrics are tested for 40 hours in highly concentrated chlorinated water. In terms of estimated hours, this would be difficult to say as it would depend on the following: - How many times worn in that period - How much chlorine is in the pool water - Which fabric the suits are ie Endurance+, endurance10, Lycra - The aftercare of the products.

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