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Speedo is committed to providing you with quality products. We manufacture our products to the highest manufacturing standards, and quality control standards. These high performance garments are created using cutting edge materials, processes and manufacturing techniques. From time to time a garment may not perform as you expected. In the unlikely event that you believe the goods to be faulty at any stage please contact us and one of our friendly team members will do what they can to assist.
Damage that is not covered by our warranty can potentially be repaired at our Service Center in Cape Town for a nominal fee and return shipping costs. Please see the Returns & Refunds policy page for more information on manufacturing defects.
How to send us your product for repair
Drop us an email
Please drop us an email at [email protected] and one of our Service Centre agents will respond to your request as soon as possible. Please take note of your service ticket number.
Products both in and out of warranty can be sent to the service centre for repair. If your product is under warranty, please send us a copy of your proof of purchase for validation reasons. If your product is out of warranty, then the service centre agent will send you a quotation for the repair of the item via email.
Ship your item to us
If you plan to use a courier to send the product to us, please package it carefully in bubble wrap in a sturdy box. Please also include the following information in your parcel:
- Full name
- Contact details
- Return address
- Information about the damage to the item being sent
Address for returns:
Attention: Speedo South Africa Online Store
17 Mahillion Road